Watch Dream High 2 (드림하이2) on Viki!

We're excited to be making the highly anticipated sequel to Dream High, Dream High 2, available on Viki to anyone in the Americas! Each episode will be made available about 1 - 2 hours after the show airs. This means that you don't have to wait around in order to keep up with the lives of the students at Kirin High School of Arts!



Due to financial difficulty, Kirin High School of Arts has been taken over by Oz Entertainment. And in order to get around a law that requires idols to study for a set time, Oz Entertainment transfers some of its celebrities to the school. Now the Kirin students battle it out against the Oz Entertainment crew. Who will come out on top, in the end? Tune in to Dream High 2 to find out!

And if you missed the original Dream High, don't worry! You can watch that it Viki too!

Coming Soon: Dream High 2 (드림하이 시즌2)!

Soon it'll be time for the students of Kirin High School of Art to go back to school. And we'll be there to watch their lives unfold in Dream High 2! Dream High 2 (드림하이 시즌2) will be available on Viki, to viewers in the Americas, on Jan 30, 2012!

The Dream High 2 Community Team is doing a great job getting ready for the drama. They're currently looking for Korean to English subbers, as well as sementers. If you're interested in contributing to this drama, contact the Channel Manager, omona!

Announcing our Community Guidelines

The Viki Community is awesome and unlike any other! We share a passion for discovering great content from around the globe and for breaking down the language barriers that stand between great entertainment and its fans, wherever they are.

Our wonderful community is growing every day! And in order to continue to grow our community in a positive, supportive, and, most importantly, fun way, we're introducing the Community Guidelines. These guidelines were born out of suggested guidelines from you, the Viki Community, and everyone who participates in the Viki Community must hold themselves to the Community Guidelines, as well as the our Terms of Service and Privacy Policy.

Check out the new Community Guidelines here, and if you have any questions about them, don't hesitate to drop us a line in the Viki Help Center!

Watch The Moon Embracing the Sun (해를 품은 달) on Viki now!

The beautiful Korean historical drama,"The Moon Embracing the Sun" (해를 품은 달), is now available to watch on Viki! It's available to view on Viki and on the iPhone, starting in the Americas, and in the South East Asia region. Get excited because each episode will be uploaded to Viki about 1 - 2 hours after it has aired!

The first four episodes are already on Viki and the segmenting and subbing teams are hard at work on them! The team is currently looking for subbers, segmenters and moderators for many different languages, so if you're interested in any of these jobs, contact the Channel Manager, bluedelacour.

This gorgeous drama, based on the novel "Haereul Poomeun Dal" by Jung Eun-Gwol, tells the love story between King Lee Hwon, played by Kim Soo-Hyun, and Wol, a shaman played by Han Ga-In. Yeon Woo is a young girl who is born into a noble family, and becomes the crown princess through her betrothal to Lee Hwon, the crown prince. But she is plotted against, entrapped and left for dead. After she is rescued, she loses her memory and is raised as Wol, who becomes a shaman.

Check out this exciting, beautiful historical drama on Viki now!

Congratulations to trucalling, our gift card winner!

The Viki Community is awesome. We wanted to learn more about your experience on viki.com, and what you’d like to see improved on the site. We recently ran a survey and received nearly 4,500 responses in less than one week!

A big thank you to everyone who took the time to answer the survey questions. It was for a great cause! Your responses are helping us make improvements to the viewing and subbing experience on Viki.

One member of the community is now the lucky winner of a $100 gift card. Please give a shout-out to trucalling, the winner of our gift card drawing!

Introducing Viki Community Support

Hello, everyone - and Happy New Year! I hope that 2012 is off to a fantastic start for all of you.

Many of you in the Viki Community who have written in to us in the past may have already received a reply from me, but I have not yet had the pleasure of communicating with a lot of you yet. I'm the new Senior Manager for Community Support, and I wanted to take the time to talk to all of you and address some common questions that we see here in Viki Community Support.

What is "Community Support," anyway?

Community Support is a term that takes on many meanings, and is, undoubtedly, a term you've seen on other sites, too. Sometimes, people use the term "Customer Service" to describe what we do.

Viki is a site that is all about Community. As such, we need to support the Community in any way we can, and engage with the Community at all levels. From the very start of the viikii days, we have been squarely focused on community and customer service, and that focus is even stronger now. If you're experiencing problems watching videos, contributing segments or subtitles, adding content, or interacting with the Community, we're here to help. Just send us a message. Also, if you have any great ideas about content you'd like to see, or ideas on how we can improve your overall experience on Viki, let us know. You can contact us anytime using the form in the Help Center.

OK, so what is it exactly you're hoping to do?

It's our goal to offer you the highest level of support in every way possible. This may not mean we can solve every problem you have, or fix every issue right away, but we're going to do our best! Rest assured that there is a real person here - yes, a real person - answering your requests, reading your messages, and carefully considering your ideas. We're actively working on elevating the level of support you receive on Viki, and we have all sorts of ideas on how to make this experience even richer in the future. This means getting the basics right, and building up from there.

What about past requests I have sent in for assistance? I never heard from anyone!

One of my top priorities at the beginning of 2012 is to take care of pending requests, as well as new requests for assistance. Please bear with us - this process will take some time. But I promise you that we’re working on getting to every single message. While we may be a little bit slow in getting back to you now, this will be changing in the future. After all, we're still the same Viki and are passionate about giving fans a voice. So, don't worry if you receive a notice when you write us, saying a "ticket" has been created, or that a number has been assigned to your help request. That's just a tool we use here at Viki to keep track of all of your great ideas and make sure that we get your ideas and issues in front of the right person, so we can better solve them.

So, what's the *best* and fastest way to get help from Community Support?

The best way to get help is to send a message to us using our Help Center form.

http://support.viki.com/requests/new

Using the above link, and using your e-mail address, is the best and most efficient way we can help you. So, please use the form above to get assistance from us. In the past, some of you may have been receiving assistance in the form of private messages from Viki staff, but we're moving away from that, as experience has shown that that is simply not the best way to get you the info you need, or for us to get the info we need to help you.

I hope that all of you are as excited as I am about the changes coming to Viki, and the way we support you moving forward. We've got lots of room to grow still at Viki, but there's nowhere to go but up. We look forward to growing with you, and all of your fantastic contributions in 2012.

Michael
Senior Manager, Community Support

A Q&A with Michael, Viki’s Community Support Manager!

Today we’re excited to introduce a member our Viki family to you. Michael is Viki's Senior Community Support Manager.

What's your role at Viki?
I hope to make the process of sharing and interacting with the Viki Community easy, fun, and collaborative!

Who's your favorite actor or actress?
Too many to list here! I definitely like all of the Viki Community favorites, and love learning about all of the talented voices from all the different corners of the world represented here.

You just moved to Singapore. What part of your move are you most excited about?
I’m most excited about getting to know the city and exploring all of the different neighborhoods and places to go. There’s so much to see and do here, and the food is amazing. I have a feeling that you can live here for years and still not experience everything! So, I plan on taking baby steps and exploring the city a bit at a time.


What's Hammy going to love most about Singapore?


Hammy is going to LOVE all of the different sights, smells and sounds. I think he’ll really enjoy the green spaces and parks, and meeting other four-legged friends.

What will you miss most about Texas?
No doubt I’ll miss my family and friends, Tex-Mex cuisine, and the Austin music scene. But Singapore has so much to offer, and I know that Hammy and I will be very happy here!

And get excited about our next blog post which will outline exactly what Community Support does and how it's going to help grow and support the amazing Viki Community!

Welcome to the new Viki Blog!

Hi everyone!

Happy New Year! With the new year comes a new blog from Viki. My name is Mariko and I’m Viki’s new Community Advocate. Most of you don’t know me yet, but I’m really looking forward to getting to know you all, and keeping you updated on all things Viki. There are a lot of new things coming up, so stay tuned!

Over the next few months, we’ll be rolling out better communications processes that will help us answer your questions and resolve your issues faster and with more clarity. To help us better communicate with you, I’ve started this blog. Please subscribe to it or check back regularly!

This is where we will update you on product information, upcoming shows and movies, and other fun stuff like guest blog posts by community members or maybe even an interview with someone famous! :)

We also want to know what you think! So please don’t be shy, and come say “Hi.”

Photo by Julie Michelle

Happy New Year!

Mariko
Senior Manager, Community